TERMS & CONDITIONS

United Kingdom Shipping 

Items will be packaged in recycled or reused packaging materials and shipped within 3 business days from order. Items are shipped by Royal Mail and should typically arrive within 2-4 days of shipping for smaller packages. Shipping costs for small items vary. Larger items, may be sent by courier depending on the scale, costs may vary as well. If you have any questions or concerns or your item has not arrived, please contact kate@katharinegrayceramics.com. 

International Shipping 

I’m currently only shipping pieces in the UK. If you based in the rest of the world and are interested in my work please email kate@katharinegrayceramics.com. 

Refunds

If your piece or pieces arrive damaged, please email me kate@katharinegrayceramics.com with a picture of the item within 24 hours of receipt to discuss. I will then assess if it was damaged in transit or if there was a fault with the item. All return postage costs are the purchaser’s responsibility. If you would like to return an item, you have 14 days upon receipt of the item to package and send back to me. I am a sole trader and small business, I am unable to provide full refunds but upon review I may be able to offer a part refund depending on the circumstances.

What you are getting and how to take care of it? 

Everything made my Katharine Gray Ceramics is by hand, therefore size and appearance may vary slightly.  

All pieces are made of stoneware and glaze fired to high temperatures, so should be water tight and can be used in the dishwasher from time to time. Continued dishwasher cleaning, with chemicals, high pressure water and temperatures can start to weaken the pieces and they will start to deteriorate over time. (With the exception of any metallic lustres, these should not be put in the dishwasher and should be exclusively hand washed, please note that even with handwashing lustres can deteriorate over time, extra care is required). Please avoid placing cold pieces in a hot surface or oven, in case of thermal shock and cracking. Occasional use in the microwave is acceptable (expect for lustres as they contain metal and should never be used in a microwave). All finishes and glazes are food safe to the best of Katharine Gray Ceramics knowledge. 

Law & Jurisdiction 

The purchase of goods from Katharine Gray Ceramics and any claim or dispute arising out of or in connection with it shall be governed by, and construed in accordance with, the laws of England and Wales. 

In relation to any dispute or claim arising out of or in connection with the purchase of goods from Katharine Gray Ceramics the purchaser irrevocably agrees to submit to the exclusive jurisdiction of the English courts. Any questions or concerns, please email kate@katharinegrayceramics.com.